AGB

Terms of Service

Effective Date: 15 May 2026

Welcome to Fetch Nation (“we”, “our”, “us”). These Terms of Service govern your use of our website located at www.fetchnation.co.uk and any purchases made through our website.

By accessing or using this website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Us

Fetch Nation is an online retail business based in the United Kingdom, offering products for sale to customers in the UK and internationally.

2. Use of Our Website

By using our website, you confirm that:

You are at least 18 years old or using the website under the supervision of a parent or guardian.
You will use the website lawfully and in accordance with these terms.
You will not misuse the website, attempt to gain unauthorised access, or interfere with the website’s functionality or security.

We reserve the right to refuse service, terminate accounts, or cancel orders where misuse or unlawful activity is suspected.

3. Product Information

We aim to ensure all product descriptions, images, pricing, and availability information are accurate. However:

Product colours may vary depending on your screen settings.
Packaging or product details may occasionally differ from images shown.
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

4. Pricing and Payments

All prices displayed on our website are in GBP (£) unless otherwise stated.

We reserve the right to change prices at any time. Payment must be received in full before orders are dispatched.

We accept secure payments through approved payment providers available at checkout.

5. Orders and Acceptance

Submitting an order does not guarantee acceptance. We reserve the right to:

Refuse or cancel any order
Limit quantities purchased
Cancel orders suspected of fraud or unauthorised activity

If your order is cancelled after payment has been taken, a full refund will be issued.

6. Shipping and Delivery

We aim to dispatch orders promptly; however, delivery times are estimates only and not guaranteed.

We are not responsible for delays caused by:

Courier services
Customs processing
Weather conditions
Circumstances beyond our control

Customers are responsible for ensuring delivery information is accurate.

7. Returns and Refunds

Customers may be entitled to returns or refunds in accordance with UK consumer law.

To request a return, please contact us within the applicable return period stated on our website.

Returned items must generally be:

Unused
In original packaging
In resalable condition

Certain items may be excluded from return for hygiene, safety, or legal reasons.

Refunds will be processed to the original payment method once approved.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and website design, is the property of Fetch Nation or its licensors and may not be copied, reproduced, or used without permission.

9. Limitation of Liability

To the fullest extent permitted by law, Fetch Nation shall not be liable for:

Indirect or consequential losses
Loss of profits or business
Delays or interruptions to website access
Errors or inaccuracies on the website

Nothing in these terms excludes liability that cannot legally be excluded under UK law.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal data.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of third-party sites.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes become effective once published on this website.